Uptime Institute Professional Services Management and Operations Stamp of Approval for One Angel Lane

Our Facilities Services business provides mechanical and electrical, planned and reactive, integrated building service maintenance. Through innovative energy performance, our in-house team of specialists ensures customers' businesses run efficiently, in a safe, secure, and sustainable manner.

Recently, one of our managed services premises, One Angel Lane in London, has been granted the Uptime Institute Professional Services Management and Operations Stamp of Approval for the third time.

One Angel Lane is the European headquarters for a leading investment bank and is currently one of only 21 buildings in the UK to hold this global standard. For the premises to maintain their leading world-class service, it is vital that their facilities remain safe and threat-resistant, which makes uptime critical.

The Uptime Institute is an unbiased advisory organisation focused on improving the performance, efficiency, and reliability of business-critical infrastructure through innovation, collaboration, and independent performance certifications. The M&O Stamp of Approval validates the effective operations and risk management practices of your organisation, reducing unplanned downtime.

Sarah Hotchen, Managing Director, Services, NG Bailey, said, “This is another fantastic result for the Facilities Services business and underpins the robust processes, procedures and operations that are in place. It also demonstrates the continuous improvement that we provide for our One Angel Lane. This is testament to our fully effective and collaborative one team approach and I would like to thank everyone involved.”

Mark Hounslow, Head of Facilities Management, at Nomura, said: “We are extremely proud of our key service partner and internal teams for accomplishing such an achievement. This illustrates how our firm meets global standards and reinforces our unwavering commitment to operational risk management within our buildings. We continue to embed the guidance learned from Uptime Institute into our infrastructure standards, the training of our teams, vendors and other key service partners while building upon Uptime Institute’s recommendations.”